Question 1

What is Driyu?

Accepted Answer

Driyu is a pet safety platform. Each pet wears a tag with a QR code. If your pet is ever found, anyone can scan the code to see the pet's profile and reach you. No app needed.

Question 2

How does it work?

Accepted Answer

Your pet wears a tag with a unique QR code. When anyone scans it with their phone camera: - Your pet's profile shows up instantly.
- The finder gets options to contact you.
- Nearby vets and pet professionals may appear to help.

Question 3

Do I need to download an app?

Accepted Answer

No. Everything works in your phone's browser — both for you and for anyone who finds your pet. No downloads, no sign-up required for scanning.

Question 4

How is this better than a regular engraved tag?

Accepted Answer

Engraved tags only show a phone number that might change or go unanswered. A Driyu tag links to a full pet profile with photos, details, contact options, and nearby help — and you can update it anytime without replacing the tag.

Question 5

How do I activate my tag?

Accepted Answer

Scan the QR code on your tag with your phone camera. You will be guided through creating a pet profile and linking the tag to your account.

Question 6

Can I use one tag for multiple pets?

Accepted Answer

No. Each tag is linked to one pet. If you have multiple pets, each one needs its own tag.

Question 7

Can I update my pet's information after activation?

Accepted Answer

Yes. You can update your pet's profile at any time from your account.

Question 8

Someone found my pet and scanned the tag. What do they see?

Accepted Answer

They see your pet's recovery profile right in their phone browser. From there they can: - See your pet's name, photo, and details.
- See your phone number and email to contact you directly.
- Find nearby vets or pet professionals who can help. The finder doesn't need an app or an account. They just scan and act.

Question 9

Is my personal information shared?

Accepted Answer

Your home address and medical records are never shared with anyone. When someone scans your pet's tag, your contact details (phone number and email) are shown on the recovery profile so they can reach you immediately. That's the fastest way to reunite you with your pet. Partners and resellers never see your personal data — they only receive aggregate metrics like total activations.

Question 10

What does a finder see when they scan my pet's tag?

Accepted Answer

They see your pet's recovery profile — your pet's name, photo, and details, plus your contact information so they can reach you right away. Your home address and medical records are never shown. Partners and resellers have no access to this information.

Question 11

Can resellers or partners see my data?

Accepted Answer

No. Partners only see aggregate metrics like total activations. They cannot see your name, email, phone, pet details, or location.

Question 12

What if my pet goes missing?

Accepted Answer

If someone finds your pet and scans the tag, they'll see your contact details and can reach you immediately. The finder will also see nearby pet professionals — vets, shelters, groomers — who might be able to help right away.

Question 13

Can I mark my pet as lost?

Accepted Answer

Yes. You can activate lost mode from your account, which enhances the recovery page shown when someone scans your pet's tag.

Question 14

What if I have multiple pets?

Accepted Answer

You can manage multiple pets within your account. Each pet has its own profile and its own tag.

Question 15

What stays free?

Accepted Answer

Free covers the safety baseline. - Pet profiles and tag activation.
- Recovery profile and lost mode.
- Emergency contacts and the core finder-to-owner contact path.
- Driyu Guide for help using the app.

Question 16

What does premium add?

Accepted Answer

Premium is the deeper care-management layer. - Smart reminders.
- Medical records and document vault tools.
- Symptom history and weight tracking.
- Shared access for family or caregivers.
- AI health features that become more useful as more pet history lives in Driyu.

Question 17

Why do some people stay free?

Accepted Answer

Some people mainly want recovery readiness. If what you need most is a scannable tag and a reliable way for a finder to reach you, the free layer may be enough.

Question 18

Why do some people upgrade?

Accepted Answer

People usually upgrade when they want less manual work. Premium helps keep reminders, records, documents, and shared care in one place, so day-to-day pet care feels easier to manage.

Question 19

How do I get a Driyu tag?

Accepted Answer

You can get a free smart tag directly from us — you only pay shipping. You can also buy pet products from our reseller partners who build Driyu QR codes into their own tags, collars, and accessories.

Question 20

Where do I buy partner products?

Accepted Answer

Partner products are sold on the partner's own store — Shopify, Etsy, Amazon, or their website. We link you there from the Driyu shop page, but checkout happens on their site, not ours.

Question 21

How do I create a Driyu account?

Accepted Answer

Go to app.driyu.com and tap Sign Up. You can create a free account with your email address. No credit card is required to create your free account.

Question 22

What should I do first after creating my account?

Accepted Answer

Start by adding your pet's profile with their name, species, breed, and photo. Then order or link a QR tag so your pet can be identified if ever lost. These steps are available on the free plan.

Question 23

How do I update my profile information?

Accepted Answer

Go to your Dashboard, then tap your profile icon or navigate to Profile settings. You can update your name, phone numbers, and address.

Question 24

How do I delete my account?

Accepted Answer

Account deletion is separate from subscription cancellation. Go to your subscription page, scroll to Account & Data, and select "Delete all my data". This starts a 30-day grace period during which you can cancel the deletion.

Question 25

What is the AI Health Assistant?

Accepted Answer

A Pro feature that lets you ask health questions about your pet. It reads your pet's medical records, vaccinations, and conditions for personalized guidance. It does not replace professional veterinary care.

Question 26

How do I track my pet's weight?

Accepted Answer

Go to your pet's profile and find the Weight Trends section. Log a new weight entry with the weight in pounds, date, and optional notes. The chart shows your pet's weight history over time.

Question 27

How do I add vaccination or medication records?

Accepted Answer

Go to your pet's profile and find the Medical Records section. You can add vaccinations with dates and due dates, and track medications with dosage, frequency, and prescribing vet.

Question 28

Are my pet's medical records visible to anyone?

Accepted Answer

No. Medical records are private and are never shown to tag scanners, finders, or partners. Only you and family members you've explicitly shared your pet with can see them.

Question 29

How do reminders work?

Accepted Answer

Driyu has automatic and custom reminders. Automatic reminders are generated from vaccination due dates and medication schedules. You can also create custom reminders with a title, description, and due date. Each reminder shows as upcoming, due today, or overdue.

Question 30

What is the Cloud Vault?

Accepted Answer

A Pro feature for storing pet-related documents. Upload receipts, vet records, and medical reports. Documents are scanned with AI to extract structured data. The Vault also tracks expenses by category.

Question 31

How does family sharing work?

Accepted Answer

With Pro, you can invite another person to share access to a pet. Invite via email or a shareable link. Each shared member gets their own login and can be assigned as a Guardian (can edit) or Viewer (read-only).

Question 32

What is the difference between Guardian and Viewer?

Accepted Answer

A Guardian can edit pet information, toggle lost mode, and edit medical records, but cannot delete the pet or manage members. A Viewer can see the profile and records but cannot make changes.

Question 33

How does the 14-day free trial work?

Accepted Answer

Your trial starts when you complete checkout. A payment method is collected at checkout, but you will not be charged during the 14-day trial period. Billing starts automatically after your trial ends unless you cancel.

Question 34

Can I cancel during the trial?

Accepted Answer

Yes. You can cancel anytime during your trial from your dashboard. If you cancel during the trial, you will not be charged.

Question 35

What happens when I cancel my subscription?

Accepted Answer

Canceling moves you to the free plan at the end of your current billing period. Your pets and data stay. Subscription cancellation does not delete your data — that is a separate process.

Question 36

Who processes payments?

Accepted Answer

Subscription payments are processed by Paddle as Merchant of Record. Driyu does not store your full payment card details.

Question 37

What should I do if my pet goes missing?

Accepted Answer

Immediately activate Driyu Flare from your pet's profile. This puts the tag into urgent mode with a prominent alert banner. It also generates a shareable recovery page you can send to your community.

Question 38

Can I add microchip information?

Accepted Answer

Yes. You can add microchip details to your pet's profile. This information can appear when the tag is scanned, helping verify your pet's identity.

Question 39

What are disposition warnings?

Accepted Answer

A note on your pet's lost mode profile that tells finders how to approach your pet — friendly, skittish, aggressive, or has medical needs. You can also add custom approach instructions.

Question 40

What devices work with Driyu?

Accepted Answer

Driyu is a web app that works on any modern smartphone, tablet, or computer browser. For QR tag scanning, any smartphone with a camera works — no app installation required.

Question 41

Can I install Driyu as an app?

Accepted Answer

Yes. Driyu is a Progressive Web App (PWA). On most smartphones, you can add it to your home screen from the browser for an app-like experience.

Question 42

I forgot my password.

Accepted Answer

On the login page, tap "Forgot password". Enter your email and follow the reset link sent to your inbox.

Question 43

How do I contact support?

Accepted Answer

Go to Profile > Help & Feedback in the app. You can also email support@driyu.com directly.

Pet Owner FAQ

What Driyu Does

How QR Tags Work

What Happens When a Tag Is Scanned

Privacy and Data

Lost Pet Recovery

Multiple Pets and Profile Management

Free and Premium

Buying Tags or Products

Account and Setup

Health and Medical Features

Reminders and Document Vault

Billing and Trial

Safety and Recovery

Technical and Support