How to Read Our Metrics

What this measures: This is the overall health label for core recovery services right now.

Why it matters to you: It gives you a quick understanding of current service conditions before you review detailed metrics.

What good looks like: Operational means core systems are healthy and responding normally.

What variation means: Degraded means core service is still running but may be slower. Outage means a core service is temporarily unavailable.

What this means for your pet's safety: When state is Operational, recovery notifications are expected to flow normally. During Degraded or Outage states, response timing may be affected until recovery is complete.

What this measures: STS is how long it takes from when someone scans a tag to when we notify you.

Why it matters to you: In a recovery moment, faster contact can improve the chance of a quick reunion.

What good looks like: Lower and stable STS values indicate strong and consistent response speed.

What variation means: Higher STS means notification timing is slower than usual, often during higher system load or temporary routing issues.

What this means for your pet's safety: Lower STS supports faster owner awareness, which helps reduce time away from home.

What this measures: Median shows the typical response time. P95 shows slower cases near the upper end of normal operation.

Why it matters to you: Median tells you the usual experience; P95 tells you how the system performs in tougher moments.

What good looks like: Both values remain steady, and P95 stays reasonably close to median.

What variation means: If P95 rises much more than median, slower cases are increasing and consistency is reduced.

What this means for your pet's safety: Consistent median and P95 values reduce the chance of long notification delays when timing matters most.

What this measures: This is the reliability target shown in the Trust Center, including the “Target Availability: 99.99%” label in the Service Health section.

Why it matters to you: Availability indicates how often core systems are expected to be up and reachable.

What good looks like: 99.99% is about 52 minutes and 34 seconds of downtime per year.

What variation means: Measured uptime may move above or below the target in shorter windows; a lasting gap signals work is needed.

What this means for your pet's safety: Higher availability means recovery workflows are more likely to be ready when a scan happens.

What this measures: This reflects whether edge routing regions are actively supporting trust traffic.

Why it matters to you: Edge routing improves resilience and helps keep performance steady across locations.

What good looks like: Active means edge support is available and helping distribute load.

What variation means: Unavailable means edge routing support is reduced in that moment and response performance may vary more than usual.

What this means for your pet's safety: Active edge routing improves the chance of stable notification timing across different regions.

What this measures: Each row shows one service monitored separately, plus a region label indicating where that check applies.

Why it matters to you: One service can degrade while others remain healthy, which is why row-level visibility matters.

What good looks like: Most rows read Operational with stable checks across regions.

What variation means: A degraded row means one part of the system is underperforming without necessarily causing a full platform outage.

What this means for your pet's safety: Row-level monitoring helps us detect and isolate issues quickly to protect core recovery paths.

What this measures: This chart shows daily reliability patterns over the last 90 days.

Why it matters to you: Trends over time are more meaningful than a single-day snapshot.

What good looks like: A chart with mostly strong days and limited disruption indicates stable operations.

What variation means: A few weaker days can happen. Repeated weaker days indicate a pattern that should be explained in incident reporting.

What this means for your pet's safety: Steady long-term reliability supports dependable recovery response when a pet is found.

What this measures: Incident History records material reliability events. “Resolved” means the event was fixed. “Archive” marks older historical records loaded from prior periods.

Why it matters to you: Public incident records show what happened, what impact occurred, and how recovery was handled.

What good looks like: Entries include timing and clear impact summaries, with resolved status when complete.

What variation means: An increase in incidents can indicate instability; clear published records indicate transparency and accountability.

What this means for your pet's safety: Open incident reporting helps users evaluate reliability based on evidence, not assumptions.

What this measures: The “Last updated” timestamp shows when the displayed trust data was most recently refreshed.

Why it matters to you: You can quickly judge whether the information is current.

What good looks like: Recent timestamps and regular updates indicate healthy reporting flow.

What variation means: Older timestamps can mean delays in receiving updates. This does not always mean a service outage.

What this means for your pet's safety: Fresh data improves confidence that trust indicators reflect current operating conditions.