DriyuDriyu

Privacy Policy

Last updated: January 14, 2026

1. Introduction

Driyu LLC ("Driyu", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and contact details.
  • Pet Information: Pet names, species, breed, age, weight, photos, and identifying characteristics.
  • Health Records: Vaccination records, medications, veterinary visits, and medical documents you upload.
  • Payment Information: Billing address and payment method details, which are processed securely by our third-party payment provider. Driyu LLC does not store full payment card details on our servers.
  • Communications: Messages you send us and feedback you provide.

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers.
  • Usage Information: Pages visited, features used, time spent on the Service.
  • Location Information: General location based on IP address; precise location only with your permission for lost pet features.
  • Log Data: IP address, browser type, access times, and referring URLs.

2.3 Information from Third Parties

We may receive information from third parties, such as when you sign in using a third-party authentication service or when someone scans your pet's QR tag.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Create and manage your account.
  • Process transactions and send related information.
  • Send you technical notices, updates, and support messages.
  • Facilitate lost pet recovery through our community network.
  • Provide AI-powered health insights and analysis.
  • Respond to your comments, questions, and requests.
  • Monitor and analyze trends, usage, and activities.
  • Detect, prevent, and address technical issues and fraud.
  • Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We may share information when you direct us to do so, such as when sharing pet profiles with family members.

4.2 For Lost Pet Recovery

When you activate "Lost Mode" for a pet, certain information (pet description, photo, your contact preferences) may be shared with our community network to assist with recovery. You control what information is shared.

4.3 With Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processing, data hosting, and analytics. These providers are contractually obligated to protect your information.

4.4 For Legal Reasons

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Driyu LLC, our users, or others.

4.5 Business Transfers

If Driyu LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest.
  • Secure authentication and access controls.
  • Regular security assessments and safeguards.
  • Limited employee access to personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention and Reseller Processing

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion for legal, regulatory, or legitimate business purposes.

6.2 Reseller Data Processing

Some users of the Service access Driyu through products or QR activations distributed by third-party resellers ("Resellers"). Driyu LLC remains the sole controller of all pet owner personal data processed through the Service.

Resellers:

  • Do not have direct access to pet owner personal data unless explicitly provided by the pet owner.
  • May receive limited, aggregated, or anonymized information related to QR activations associated with their account.
  • Do not receive access to medical records, contact details, location history, or private pet data by default.

Any information displayed to a pet owner regarding a Reseller is informational only and is accessed at the pet owner's discretion. Driyu LLC does not sell, license, or otherwise transfer pet owner personal data to Resellers. Resellers act solely as distributors of QR activations and do not process personal data on behalf of Driyu LLC unless expressly authorized in writing.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your information (subject to legal obligations).
  • Portability: Request a copy of your data in a portable format.
  • Opt-out: Opt out of marketing communications at any time.

To exercise these rights, please contact us at privacy@driyu.com.

7.1 Texas Residents

If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA). These include the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of the processing of your data for targeted advertising or sale.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

10. Third-Party and Reseller Links

The Service may contain links to third-party websites or services, including websites operated by Resellers. These links are provided for convenience only. Driyu LLC does not control and is not responsible for the privacy practices, content, products, or services of third-party websites. Any interactions, purchases, or communications with Resellers occur outside of the Driyu Service and are governed by the Reseller's own policies.

When you click a third-party or Reseller link, you will be leaving the Driyu Service and accessing an external website subject to that third party's own privacy policies and terms. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: